LIGA Zakon, despite boasting a range of successful products, grappled with inefficiencies stemming from a cumbersome customer support process. The ambition was to refine and automate customer interactions, ensuring queries were swiftly categorized into distinctive types such as "general", "technical", or "financial", and this across multiple languages. The resolution was the integration of an intelligent chatbot, meticulously designed to be a repository of a comprehensive FAQ section, and empowered with a custom machine learning model. This model was nurtured with insights gleaned from historical customer conversations, enabling it to proficiently navigate through customer queries. Equipped with language detection capabilities and a mechanism for evaluating responses, the chatbot emerged as a transformative solution, heralding a new era of efficiency and responsiveness in LIGA Zakon’s customer support ecosystem.

UAnimals, a forefront organization in animal welfare, championing causes from emergency relief in war zones to pioneering cruelty-free fashion initiatives in Ukraine, embraced technological innovation to enhance their outreach and support. Faced with a plethora of queries and the need for efficient communication, an OpenAI-powered chatbot was integrated into their customer support. This intelligent chatbot, specifically designed for answering FAQs, optimizes the organization’s response time, allowing for immediate, accurate information dissemination. The implementation of this AI solution not only elevates the organization’s operational efficiency but also ensures that the compassionate community of over 300,000 individuals supporting UAnimals receives timely and essential information, enhancing their engagement and participation in the noble cause of forging a Ukraine free from animal cruelty.

Facing an influx of customer queries, Ukraine's leading telecom company struggled with timely and accurate responses. We collaborated to implement a chatbot, harnessing OpenAI and Azure Cognitive Search. This optimized internal workflows by sorting client queries and directing them to the right department, ensuring customers get prompt responses from the right experts. As a result, customers enjoyed quicker, expert-driven answers, improving their overall experience.